95% of Hand in Hand members report improved quality of life
06 May 2020
From designing new projects to evaluating old ones, Hand in Hand puts our members at the centre of everything we do. So last year, we asked 60 Decibels – experts in measuring impact through a “customer feedback lens” – to find out what our members in Kenya are saying about our work.
For two weeks in November, the team at 60 Decibels interviewed more than 170 members who’d completed our training, all within the last two years.
Here’s what they had to say:
- Hand in Hand’s training is useful. 95 percent of respondents were still using it in their business.
- Hand in Hand’s training improves people’s lives. 95 percent saw improvements in their quality of life after completing our training. Bigger incomes were the main reason why.
- Hand in Hand goes where other NGOs don’t. 92 percent of respondents said there was no alternative to Hand in Hand where they lived.
- Given a choice, they prefer Hand in Hand. Among respondents who had an alternative, 85 percent said Hand in Hand was better.
- They could use more credit. Asked for suggested improvement, 34 percent of respondents suggested increased financing, the most common of any response.
Conducted before the threat of coronavirus was known, the survey will nevertheless help us tailor our post-Covid-19 response, providing insight into what’s working for our members and where we can be of more help. More on that in weeks in and months to come.
Next: Covid-19 updates